Shipping Policy

Thank you for shopping with Scarroz Studio Design! We are committed to ensuring your order reaches you safely and in a timely manner. Please review our shipping policy below for all the relevant details regarding delivery timelines, costs, and procedures.

1. Shipping Methods and Delivery Timeframes

1.1 Domestic Shipping (India):
We offer delivery across India through trusted courier partners. Standard shipping typically takes 5–7 business days from the date of dispatch, while expedited shipping may arrive within 2–3 business days, depending on your location.

2. Shipping Charges

2.1 Calculated Shipping Costs:
Shipping fees are calculated at checkout based on your order’s weight, your shipping address, and the delivery method selected. All costs will be displayed before payment is completed.

2.2 Free Shipping:
We offer free shipping on all domestic orders above ₹1000 within India. This offer may vary based on promotions or specific product categories and is subject to change without notice.

3. Order Processing

3.1 Processing Time:
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the following business day.

3.2 Shipping Confirmation:
Once dispatched, you will receive an email with tracking details, allowing you to monitor the status of your order on the courier’s official website.

4. Shipping Address Accuracy

4.1 Responsibility for Address:
Please double-check your shipping address during checkout. Scarroz Studio Design is not responsible for lost or delayed shipments due to incorrect or incomplete address information.

4.2 Delivery Issues:
If you face issues such as a missing or delayed package, please contact us promptly at scarrozstudioindia@gmail.com. We will assist you in resolving the problem with the shipping carrier.

5. Shipping Limitations

5.1 Restricted Locations:
We may be unable to deliver to certain remote or restricted areas. If your shipping address falls into such a category, we will reach out to you for an alternate address or provide further instructions.

6. Order Tracking

6.1 Tracking Information:
A tracking number will be provided once your order ships. You can use this number to follow your shipment’s progress directly on the courier’s website.

7. International Orders & Customs

7.1 Import Duties & Taxes:
For international shipments, any applicable customs duties, VAT, or import taxes are the responsibility of the customer. Scarroz Studio Design does not cover these fees. We advise you to consult with your local customs authority for further information before placing your order.

8. Shipping Delays

8.1 Potential Delays:
Although we strive for timely delivery, delays may occur due to factors outside our control, including weather conditions, public holidays, natural disruptions, or courier delays. We appreciate your patience during such circumstances.

9. Damaged or Lost Packages

9.1 Damaged Deliveries:
If your order arrives damaged, please contact us within 7 days of receiving the package. Include photos of the damaged item and packaging so we can promptly process your claim.

9.2 Lost Shipments:
In case of a lost shipment, contact us immediately at scarrozstudioindia@gmail.com. We will investigate with the carrier and work to provide a suitable resolution.

10. Return Shipping

10.1 Return Costs:
Customers are responsible for the cost of return shipping unless the item received was defective or damaged, in which case Scarroz Studio Design will cover the return shipping fees.

11. Contact Information

If you have any questions or require help with your shipment, feel free to reach out via email at scarrozstudioindia@gmail.com or use the contact form available on our website.